How to restore a backup copy
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- 01/06/2012 11:21
To restore the last available backup, usually from the previous day, please follow these steps:
Login to the CPANEL of your domain(domainname.com/cpanel).
Go to the"JetBackup "section
To restore the entire full account, that is to return all the content of the website, store, blogs, databases, emails, certificates click on "full accounts backups"
When you click on it , a new window will pop up where you must click on "Restore" next to the chosen date.
If you prefer to select only files you can choose the "file backups" option.
When you click on it you will see that if you click on the folder name it will open and you can continue searching for the folder or files to restore.
When you find what you want to restore you must select it on the right and click on "Restore Selected Files" at the bottom.
If you prefer to restore only the database you can select the option "Database Backups".
When accessing you will see the "Restore" button next to the date of the backup you choose.
We remind you that you can log in to your cpanel automatically like this:
1. Log in to the client area: https://factoriadigital.com/gestion/ and click on "secure client login".
If you do not remember your password for the client area, click on "Forgot your password? request a new one by clicking here".
Enter your email (the one you used to sign up) and a reminder will be sent to that email.
2. At the top you will see services, click on my services.
3. A list of the services you have will appear, click on the name of the plan.
4. On the left side you will see a button to access the cpanel control panel.
If this is not enough, please contact technical support.
Login to the CPANEL of your domain(domainname.com/cpanel).
Go to the"JetBackup "section
To restore the entire full account, that is to return all the content of the website, store, blogs, databases, emails, certificates click on "full accounts backups"
When you click on it , a new window will pop up where you must click on "Restore" next to the chosen date.
If you prefer to select only files you can choose the "file backups" option.
When you click on it you will see that if you click on the folder name it will open and you can continue searching for the folder or files to restore.
When you find what you want to restore you must select it on the right and click on "Restore Selected Files" at the bottom.
If you prefer to restore only the database you can select the option "Database Backups".
When accessing you will see the "Restore" button next to the date of the backup you choose.
We remind you that you can log in to your cpanel automatically like this:
1. Log in to the client area: https://factoriadigital.com/gestion/ and click on "secure client login".
If you do not remember your password for the client area, click on "Forgot your password? request a new one by clicking here".
Enter your email (the one you used to sign up) and a reminder will be sent to that email.
2. At the top you will see services, click on my services.
3. A list of the services you have will appear, click on the name of the plan.
4. On the left side you will see a button to access the cpanel control panel.
If this is not enough, please contact technical support.
Si todavía tienes dudas, contacta con nosotros y te ayudamos.
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Gracias por vuestra ayuda. Había cometido un error y había perdido un montón de trabajo. Gracias a vuestras instrucciones, he conseguido restablecer todo, todito. Y que conste que soy una novata. Es la primera vez que hago algo como esto y ha salido todo bien porque lo explicáis todo de categoría.
Manuela
Manuela
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